Last Updated: June 2026

 

1 INTRODUCTION

Welcome to Fiona Croston Therapy (“I”, “me”, “my”).

 

Please read these Terms & Conditions which apply to the provision of my professional services. By booking a session or engaging in services, you confirm you have read, understood and agree to these Terms & Conditions. If you do not agree, you should not proceed with booking or receiving services.

These terms are designed to provide clarity, professionalism, and a safe therapeutic environment for all clients.

2 PROFESSIONAL SERVICES

Fiona Croston Therapy provides Transactional Analysis Psychotherapy, Rapid Transformational Therapy (RTT®), Hypnotherapy and related wellbeing sessions.

 

3 DISCLAIMER

Psychotherapy and RTT® are supportive therapeutic approaches designed to assist emotional wellbeing and personal development. However, therapy is a collaborative process and client engagement plays an important role in achieving desired outcomes. While many clients experience positive change, results may vary between individuals and no specific results can be guaranteed.

Services are not a substitute for emergency medical, psychiatric, or crisis care. If you are experiencing a mental health crisis or require urgent medical support, please contact your GP, emergency services, or an appropriate crisis support service. Clients remain responsible for decisions made during and after therapy.

4 AGE RESTRICTIONS

Services are offered only to individuals aged 18 years and over. By booking an appointment, you confirm that you meet this requirement.

 

5 CLIENT SUITABILITY AND HEALTH INFORMATION

Clients are responsible for providing accurate and up-to-date information regarding their physical and mental health, including any diagnoses, medications, or ongoing medical treatment that may be relevant to the therapeutic work.

Please inform me if you:

• are receiving psychiatric treatment

• are under the care of a mental health team

• have a history of psychosis, schizophrenia, epilepsy, dissociative disorders, or severe mental illness

• are experiencing suicidal thoughts or significant psychological distress

I reserve the right to determine whether my services are appropriate for your circumstances and may recommend alternative or additional support where necessary.

6 FREE INITIAL CONSULTATION

I offer a complimentary 20-minute telephone or online consultation to discuss your concerns, answer your questions, and explore whether psychotherapy and/or RTT® may be the right approach for you. This consultation provides an opportunity for us to determine whether we are a good fit to work together and to discuss the most appropriate next steps. During these calls, estimates of the number of sessions required to deal with your presenting issue are given on the basis of the information presented at that time. Estimates are only rough guidelines and are subject to change.  Please note that this is an introductory consultation and does not constitute a therapy session or formal assessment.

 

7 BOOKING

Appointments may be booked through:

• the website

• email

• telephone

• approved booking system.

You are responsible for providing accurate contact details when booking.

 

8 FEES

All fees will be clearly communicated before booking.

Fees may be reviewed and updated at any time, but you will be informed before confirming a booking.

 

9 PAYMENT

Payment is due:

• at the time of booking, or

• no later than 48 hours before your scheduled session

Accepted payment methods:

• bank transfer

• debit/credit card

• online payment link

• other agreed methods

Sessions may be cancelled if payment has not been received in advance where required.

10 CANCELLATION, RESCHEDULING & REFUNDS

I understand that circumstances can change unexpectedly.  If you need to cancel or rearrange an appointment, please provide at least 48 hours’ notice.

Late Cancellations

Appointments cancelled with less than the required notice period may be charged at the full session fee.

Missed Appointments

Missed appointments or “no-shows” are non-refundable.

 

 

Late Arrival

Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available.  However, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.

Therapist Cancellation

If I need to cancel or reschedule an appointment due to illness, emergency, or unforeseen circumstances, I will provide as much notice as possible and offer an alternative appointment or refund any payment already made for that session.

 

Where services are purchased as part of a package or programme, any applicable refund terms will be explained at the time of purchase.

 

11 ONLINE SESSIONS

For online sessions:

• you are responsible for ensuring you have a suitable internet connection and private space

• sessions should be attended from a safe and confidential environment where possible

• I am not responsible for technical issues outside my reasonable control

Online sessions should not be recorded without prior written agreement.

 

12 CONTACT BETWEEN SESSIONS

Communication between sessions is limited to practical matters such as appointment scheduling or administrative queries unless otherwise agreed. Email, text message, or social media communication should not be used for therapeutic support, crisis support, or emergencies. Responses may not be immediate and are typically provided during normal working hours only.

 

13 CONFIDENTIALITY

All client information and session content are treated confidentially in accordance with applicable professional and legal obligations.

Confidential information may only be disclosed where:

• You give permission for disclosure

• There is a risk of serious harm to yourself or others

• There are safeguarding concerns involving children or vulnerable adults

• A court order is issued

• There are professional regulatory requirements

Further information regarding confidentiality and data handling is available in the Privacy Policy.

Where safeguarding concerns arise, I may seek consultation, supervision, or contact appropriate agencies where necessary to protect the welfare of children, vulnerable adults, or others at risk.

As part of professional practice, I may discuss aspects of my work with clients during professional supervision. Any such discussion will be conducted in a manner that protects client identity and confidentiality.

 

14 DATA PROTECTION

Personal information is handled in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR).

Please refer to our Privacy Policy for full details regarding:

• data collection

• storage

• confidentiality

• retention periods

• client rights

 

15 RECORDING OF SESSIONS

Clients may not record sessions without prior written consent.

 

16 HYPNOTHERAPY RECORDINGS

Where applicable, personalised hypnotherapy or RTT® recordings may be provided for client use between sessions.

These recordings are:

• intended solely for the personal use of the client

• not to be copied, distributed, sold, or shared publicly without permission

• not a substitute for medical or psychiatric treatment

• remain the intellectual property of Fiona Croston Therapy.

Hypnotherapy recordings should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required.  Due to their personalised nature, recordings and related materials are generally non-refundable once delivered.

17 MEDICAL EMERGENCIES

My services do not provide emergency medical or crisis support.

If you are experiencing a mental health crisis or feel unable to keep yourself safe, you should contact:

• Emergency services

• Your GP

• Local crisis support team

• An appropriate emergency support service

 

18 STANDARDS OF CONDUCT

Clients are expected to behave respectfully during all sessions and communications.

Abusive, threatening, discriminatory, inappropriate, or aggressive behaviour will not be tolerated and may result in immediate termination of services without refund.

 

19 CONCERNS & COMPLAINTS

I am committed to providing a professional and ethical service.  If you have a concern or complaint, please contact fiona@croston.karoo.co.uk in the first instance so that reasonable efforts can be made to resolve the matter professionally and respectfully.  If applicable, you may also contact the relevant professional membership or accrediting body.

20 WEBSITE USE

The content on this website is provided for general information only and should not be considered medical, legal, or psychological advice. I reserve the right to update website content and services without notice.

 

21 INTELLECTUAL PROPERTY

All content on this website, including written text, audio recordings, videos, downloads, worksheets, branding, logos, graphics and TA and RTT® materials is protected by copyright and intellectual property laws. Content may not be copied, reproduced, distributed, modified or commercially used without prior written permission.

22 THIRD-PARTY SERVICES

This website may contain links to third-party platforms and providers including websites, booking systems, payment providers, or external resources.  I am not responsible for the content, availability, privacy practices, or security of third-party services.  Use of such services is subject to their own terms and policies.

 

23 LIMITATION OF LIABILITY

To the fullest extent permitted by law, I shall not be liable for any indirect, consequential, or incidental loss arising from the use of services or website content. Nothing in these Terms excludes liability where such exclusion would be unlawful, including liability for death or personal injury caused by negligence or for fraud.

 

24 FORCE MAJEURE

I shall not be liable for delays or failures in performance caused by circumstances beyond my reasonable control, including:

• Illness

• Internet or power failures 

• Severe weather

• Natural disasters

• Government restrictions

• Technical outages

• Acts of third parties

25 CHANGES TO THESE TERMS & CONDITIONS

I may update these Terms & Conditions from time to time.  Updated versions will be published on this website with the revised date shown at the top.  Continued use of the website or services after revised Terms have been published constitutes acceptance of those revised Terms.

26 GOVERNING LAW

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

27 TERMINATION OF SERVICES

Either party may end the therapeutic relationship at any time. Where appropriate, I will discuss the ending of therapy and, where suitable, provide information regarding alternative sources of support.

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LIABILITY & INDEMNITY

To the fullest extent permitted by law, we shall not be liable for:

•  any direct, indirect, incidental, consequential, or special damages arising from the use of this website, reliance on its content, or participation in services provided.

• Loss of income, opportunity or business

• Technical interruptions beyond our control

• Outcomes resulting from a client’s personal decisions or actions following sessions.  Clients remain responsible for their own decisions, actions, wellbeing, and implementation of any guidance or therapeutic recommendations provided during sessions.

• Clients agree to take responsibility for their own wellbeing, choices, and participation in sessions.

• By engaging in services, clients agree not to hold Fiona Croston liable for decisions, actions, or outcomes arising from participation except where required by law.

• Nothing in these Terms and Conditions excludes or limits liability where such exclusion is prohibited by applicable law, including liability for fraud, gross negligence, or personal injury caused by negligence where legally applicable.

 

GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.  Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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• Services provided through this website and in sessions are for educational, therapeutic, and personal development purposes only and are not a substitute for medical, psychiatric, legal, or emergency services.

• I do not guarantee specific outcomes, results, or improvements from psychotherapy, RTT (Rapid Transformational Therapy), coaching, or related services.

• You agree to disclose any relevant medical or mental health conditions and to seek appropriate medical or psychiatric support where necessary.

• This website may contain general information and resources; while reasonable care is taken to ensure accuracy, no warranties or representations are made regarding completeness, reliability, or suitability.

• You agree to indemnify and hold harmless Fiona Croston Therapy from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from your misuse of the website, breach of these Terms and Conditions, or violation of applicable laws or third-party rights.